URBAN BROTHERS APPLIANCE REPAIR LLC

MASTER SERVICE AGREEMENT & LIABILITY POLICY

Effective Date: August 16, 2026

IMPORTANT — PLEASE REVIEW BEFORE AUTHORIZING SERVICE

This Master Service Agreement & Liability Policy (“Agreement”) governs diagnostic, maintenance, repair, installation, delivery-related service, and other appliance services performed by Urban Brothers Appliance Repair LLC (“Company”).

This Agreement does not govern the purchase or sale of pre-owned appliances. Pre-owned appliance sales are governed by a separate Pre-Owned Appliance Sales Agreement & 30-Day Limited Warranty.

By scheduling service, approving an estimate, authorizing diagnostics or repairs verbally, electronically, by text message, through Company software, or in writing, or by submitting payment after being provided access to these terms, Customer acknowledges and agrees to this Agreement.

1. AGREEMENT TO TERMS

This Agreement, together with the applicable estimate, invoice, authorization, and any specifically incorporated written terms, constitutes the agreement governing the authorized service.

Authorization applies only to the particular diagnostic, repair, installation, or other work approved by Customer.

Company may update these general terms for future transactions. Updated terms do not retroactively replace the terms governing previously completed transactions unless Company and Customer expressly agree otherwise.

2. SERVICE SCOPE

Company primarily provides diagnosis, repair, maintenance, and installation services for residential household appliances, including:

Refrigerators
Freezers
Ice makers
Washers
Dryers
Dishwashers
Electric and gas ovens
Electric and gas ranges
Electric and gas cooktops and burners

Company may refuse commercial, industrial, institutional, coin-operated, excessively modified, unsafe, inaccessible, severely deteriorated, or otherwise unsuitable equipment.

Diagnosis or repair of one condition does not constitute inspection, certification, or warranty of every appliance component.

Company does not guarantee:

Remaining appliance lifespan
Future reliability
Efficiency
Manufacturer performance
Absence of unrelated future failures
Restoration to original factory condition

3. STANDARD DIAGNOSTIC / SERVICE-CALL FEE

Standard Diagnostic / Service-Call Fee: The standard house-call and diagnostic fee is $150 per service visit. The $150 fee is applied toward the final repair bill when the customer proceeds with the approved repair.

The fee compensates Company for:

Technician travel
Service-call time
Inspection
Diagnostic testing
Equipment
Technical knowledge and expertise

The diagnostic fee is earned once the scheduled diagnostic service is substantially performed.

If Customer declines a repair estimate after diagnosis, the diagnostic fee remains due and is non-refundable except where required by applicable law.

Evaluation of additional appliances at reduced or no additional charge is solely at Company’s discretion.

4. ACCESS, CANCELLATIONS & TRIP CHARGES

If Company arrives for a scheduled appointment and service cannot reasonably proceed because:

Customer cancels upon arrival;
Appliance cannot be accessed;
Property access is unavailable;
An authorized adult is unavailable;
Appliance has been removed;
Required utilities are unavailable; or
Customer otherwise prevents the scheduled service,

the applicable diagnostic/service-call or trip fee remains due.

5. ESTIMATES

Repair estimates are based upon conditions reasonably identifiable during diagnosis.

An estimate is not a guarantee that:

No additional defects exist;
No additional parts will be required;
Disassembly will not expose further damage; or
Another component will not subsequently fail.

When additional significant work is discovered, Company will obtain additional authorization before performing separately chargeable work when reasonably practicable.

6. CUSTOMER AUTHORIZATION

Repair authorization may be provided:

Verbally
Electronically
By text message
Through Company software
By signature
By email
In writing

Authorization becomes binding when provided.

Customer authorizes reasonable disassembly, testing, operation, reassembly, and related procedures necessary to perform the approved diagnosis or repair.

REPAIR WARRANTY

7. 90-DAY LIMITED REPAIR WARRANTY

Unless otherwise stated in writing, qualifying repairs performed using Company-supplied parts include a:

90-CALENDAR-DAY LIMITED PARTS & LABOR WARRANTY

The warranty begins on the date the qualifying repair is completed.

Coverage applies only to:

The particular Company-supplied component repaired or replaced;
Company workmanship directly associated with that repair;
The original Customer; and
The appliance involved in the original transaction.

A 90-day repair warranty is not a 90-day warranty on the entire appliance.

An unrelated component failure during the warranty period is not automatically covered.

8. DEFINITION OF SUCCESSFUL REPAIR

A successful repair means the appliance or repaired system reasonably performs the primary intended function associated with the authorized repair at service completion.

A successful repair does not mean:

The appliance has been restored to new condition;
Every feature operates;
The appliance will never experience another failure;
An unrelated component will not fail; or
The appliance will continue operating for any specific remaining lifespan.

9. PRIMARY FUNCTION LIMITATIONS

Refrigerators & Freezers

A cooling repair concerns reasonable cooling/freezing performance.

Unless specifically repaired or itemized, coverage does not automatically extend to:

Ice makers
Water dispensers
Filters
Filter housings
Displays
Interior lighting
Wi-Fi
Smart features
Beverage centers
Door alarms
Convenience features

Washers

Coverage applies to the particular repaired system associated with functions such as:

Filling
Washing
Draining
Spinning

Specialty cycles, Wi-Fi, smart features, steam, automatic dispensers, and unrelated systems are not automatically covered.

Dryers

Coverage applies to the particular repaired system associated with:

Tumbling
Heating
Drying

Household dryer ventilation is not part of the dryer itself and is not automatically covered.

Ovens / Ranges

Coverage applies to the repaired heating or cooking system.

Unless specifically repaired, coverage does not automatically include:

Air Fry
Specialty convection functions
Clocks
Timers
Warming drawers
Wi-Fi
Meat probes
Convenience features

10. WARRANTY REPORTING

Customer must report a suspected warranty condition during the applicable warranty period.

Customer must provide Company a reasonable opportunity to inspect and diagnose the reported condition.

Reporting a problem does not itself establish that the condition qualifies for warranty coverage.

Company may reasonably request:

Photographs
Videos
Error codes
Temperature readings
Recorded sounds
Other diagnostic information

for intermittent or difficult-to-duplicate conditions.

11. NO-PROBLEM-FOUND CONDITIONS

If Company cannot reasonably duplicate or verify the reported condition, Company is not required to replace a component solely because Customer believes a part is defective.

If a later visit establishes a qualifying covered failure within the applicable warranty period, normal warranty terms apply.

12. WARRANTY EXCLUSIONS

The repair warranty does not cover failures caused or materially contributed to by:

Unrelated component failures
Misuse
Abuse
Neglect
Overloading
Improper installation
Improper electrical supply
Household wiring problems
Power surges
Improper voltage
Improper grounding
Plumbing conditions
Drain backups
Restricted dryer vents
Flooding
Fire
Storms
Lightning
Pests
Rodents
Transportation damage
Customer modification
Unauthorized repair
Other external causes

13. APPLIANCE RELOCATION

Moving or relocating an appliance does not automatically void the entire warranty.

However, damage or failure caused or materially contributed to by:

Transportation
Moving
Dropping
Improper handling
Reinstallation
Improper leveling
Improper electrical reconnection
Improper plumbing reconnection
Other relocation-related conditions

is excluded.

14. THIRD-PARTY REPAIR OR MODIFICATION

Customer should provide Company a reasonable opportunity to inspect a claimed warranty problem before another company or individual services the relevant system.

Warranty coverage may be denied when unauthorized third-party:

Repair
Modification
Disassembly
Component replacement
Wiring changes

materially prevents Company from determining the original condition, cause of failure, or whether the claimed condition was covered.

PARTS & REPAIR METHODS

15. OEM PARTS ARE NOT REQUIRED

Unless Company expressly promises otherwise in writing:

OEM PARTS ARE NOT REQUIRED.

Company may use:

New OEM parts
New aftermarket parts
Used components
Previously installed components
Refurbished parts
Remanufactured parts
Universal components
Superseded components
Recovered components
Other reasonably compatible components

The replacement component is not required to have the same:

Manufacturer
Part number
Appearance
Revision
Color
Original appliance application

as the component being replaced.

16. CROSS-MODEL & COMPATIBLE COMPONENTS

When reasonably appropriate, Company may use components originally manufactured, marketed, cataloged, installed, or intended for another:

Appliance
Brand
Model
Revision

when Company reasonably determines the component is suitable for the intended function.

17. CUSTOM REPAIRS & ADAPTATIONS

When an exact replacement component is unavailable, discontinued, excessively expensive, impractical, or when another reasonable repair method exists, Company may perform reasonable custom repairs or adaptations.

These may include adapting, installing, replacing, or modifying:

Wiring
Terminals
Connectors
Brackets
Fasteners
Mounting hardware
Universal components
Tubing
Hoses
Insulation
Supports
Clips
Relays
Switches
Other compatible repair materials

Company’s goal is reasonable appliance operation and safety, not necessarily restoration to exact original factory configuration.

Nothing in this provision authorizes Company to knowingly create an unreasonable safety hazard or intentionally defeat a safety device in violation of applicable law.

18. SCREWS, FASTENERS & HARDWARE

Older or previously serviced appliances may contain:

Missing screws
Incorrect screws
Stripped screws
Rusted screws
Replacement hardware
Missing clips
Missing brackets
Modified hardware

Company may use reasonably compatible replacement hardware.

Company is not required to restore every original screw, clip, bracket, or fastener when its absence does not materially affect reasonable operation or safety.

Company will make reasonable efforts to remove Company-generated loose hardware and repair debris from the immediate work area.

Company is not responsible for pre-existing loose hardware, sharp objects, screws, or debris not introduced or left behind by Company personnel.

19. CUSTOMER-SUPPLIED PARTS

Customer-supplied parts carry NO COMPANY PART WARRANTY unless Company expressly agrees otherwise in writing.

Company does not guarantee the:

Correctness
Compatibility
Quality
Authenticity
Condition
Durability
Performance

of Customer-supplied components.

Company may refuse to install a Customer-supplied component.

If a Customer-supplied component is defective, incorrect, incompatible, or prematurely fails, Customer is responsible for additional diagnostic, labor, removal, reinstallation, and service charges.

SEALED-SYSTEM SERVICE

20. SEALED-SYSTEM DISCLOSURE

Refrigeration sealed-system diagnosis and repair may involve:

Compressors
Evaporators
Condensers
Refrigerant tubing
Capillary tubes
Valves
Filter-driers
Refrigerant
Related components

Sealed-system failures may involve multiple simultaneous, concealed, intermittent, or progressive defects.

21. NO GUARANTEE OF SEALED-SYSTEM SUCCESS

SEALED-SYSTEM REPAIRS ARE NOT GUARANTEED TO PERMANENTLY RESOLVE EVERY REFRIGERATION CONDITION.

A sealed-system repair may initially restore operation while another condition later becomes apparent, including:

Additional refrigerant leaks
Hidden evaporator leaks
Internal cabinet leaks
Restrictions
Contamination
Compressor failure
Additional tubing failures
Manufacturer design defects

Discovery of another sealed-system failure does not automatically establish that Company’s previous work was defective.

22. MANUFACTURER DEFECTS

Company is not responsible merely because it serviced the appliance for manufacturer-controlled conditions such as:

Factory-defective components
Manufacturer design flaws
Known compressor defects
Manufacturer recalls
Internal inaccessible tubing defects
Firmware
Manufacturer programming
Discontinued components

except where applicable law provides otherwise.

23. MANUFACTURER WARRANTY

Service performed outside the manufacturer’s authorized network may affect manufacturer warranty eligibility.

Physical sealed-system access, aftermarket parts, modifications, or other repairs may cause a manufacturer to deny future warranty service.

Customer accepts responsibility for determining manufacturer warranty availability before authorizing non-manufacturer service when preservation of that warranty is important.

Company does not determine or guarantee manufacturer warranty eligibility.

ELECTRONIC COMPONENTS

24. CONTROL BOARDS & ELECTRONICS

Replacing a control board, inverter, display, module, sensor, or other electronic component does not guarantee that every connected electronic component is functional.

Company is not responsible for failures caused by pre-existing or external:

Wiring defects
Shorted components
Voltage abnormalities
Power surges
Grounding problems
Firmware incompatibility
Manufacturer programming requirements
Communication failures
Other connected defective components

not caused by Company workmanship.

CUSTOMER RESPONSIBILITIES

25. SAFE ACCESS

Customer must provide safe, reasonable, and sufficient access to the appliance.

Customer must disclose known hazards or unusual conditions that may affect service.

Company may decline or stop service when reasonable access cannot be provided.

26. UTILITIES

Customer is responsible for providing appropriate:

Electrical power
Grounding
Water supply
Drainage
Gas supply where applicable
Dryer ventilation
Utility connections

Service of an appliance does not certify that the Customer’s home electrical, plumbing, gas, drainage, or ventilation systems are code compliant or safe.

27. ACCESSIBLE COMPONENTS

Diagnosis is limited to reasonably accessible components unless additional disassembly or access work is authorized.

Company is not responsible for conditions concealed behind:

Cabinets
Flooring
Walls
Built-in structures
Countertops
Other inaccessible areas

that cannot reasonably be inspected.

Customer may be required to hire an appropriate contractor to provide access before Company can continue.

28. CUSTOMER DUTY AFTER ABNORMAL OPERATION

Customer must reasonably discontinue appliance use when continuing operation could cause:

Additional damage
Water leakage
Overheating
Electrical hazard
Fire hazard
Other unsafe conditions

and should notify Company.

Continued operation after discovering a serious abnormal condition may affect responsibility for resulting additional damage.

29. ADULT PRESENCE

An authorized person 18 years of age or older must be available during the appointment unless Company expressly approves another arrangement.

The authorized person must be able to:

Provide property access;
Approve repairs;
Make decisions; and
Arrange payment.

If service cannot proceed because an authorized person is unavailable, applicable trip/service charges remain due.

PAYMENTS & DEPOSITS

30. REPAIR DEPOSIT

Unless Company agrees otherwise in writing, a 50% deposit of the approved repair estimate may be required before:

Parts are ordered; or
Repair work begins.

Deposits attributable to parts that have already been specially ordered or costs already incurred are non-refundable to the extent permitted by applicable law.

31. PAYMENT DUE

Full remaining payment is due upon completion of authorized service unless another arrangement was approved in writing.

Accepted methods may include:

Cash
Credit card
Debit card
Venmo
Cash App
Apple Pay
Other Company-approved methods

Company does not provide financing unless expressly offered.

32. PAYMENT DISPUTES & CHARGEBACKS

A legitimate payment dispute does not eliminate Customer’s obligation to pay amounts properly owed.

Fraudulent or wrongful:

Chargebacks
Payment reversals
Returned payments
Payment disputes

may place the account in default.

Company may suspend warranty service while the account remains legitimately unpaid, subject to applicable law.

A returned check may be subject to a $35 returned-payment fee to the extent permitted by law.

33. LATE BALANCES & COLLECTIONS

Unpaid balances may be subject to lawful late charges, interest, collection costs, filing fees, court costs, and reasonable attorney’s fees where permitted by law or awarded in the applicable proceeding.

Company will not collect charges prohibited by applicable law.

34. PAYMENT SECURITY

Company does not intentionally maintain full Customer credit/debit card information outside authorized payment-processing systems.

Electronic payments may be processed by third-party merchant processors.

Providing payment information through an authorized Company payment method constitutes authorization to process the amount approved by Customer.

PROPERTY CONDITIONS

35. PRE-EXISTING PROPERTY DAMAGE

Company is not responsible for pre-existing, hidden, concealed, deteriorated, or structurally defective property conditions not caused by Company workmanship.

Examples include:

Weak flooring
Damaged flooring
Cracked tile
Damaged cabinets
Weak shelving
Corroded plumbing
Defective water valves
Existing water damage
Defective outlets
Damaged wiring
Weak stairs
Damaged walls

Customer should disclose known fragile or hazardous conditions before work begins.

36. MOVING APPLIANCES

Appliances may need to be moved, tilted, pulled, shifted, or otherwise repositioned for diagnosis or repair.

Customer authorizes reasonable appliance movement necessary to perform approved service.

Company is not responsible for damage resulting from concealed or pre-existing weak flooring, damaged tile, deteriorated vinyl, structural defects, or other conditions not reasonably apparent before movement.

Nothing in this provision eliminates liability that applicable law does not permit Company to exclude.

37. HOUSEHOLD WATER VALVES & PLUMBING

Operation of old, corroded, deteriorated, or defective Customer plumbing components may cause them to leak or fail.

Company is not responsible for failure of pre-existing deteriorated:

Shutoff valves
Supply lines
Plumbing fittings
Drain systems
Household pipes

unless the failure was caused by Company conduct for which responsibility cannot legally be excluded.

38. DRYER VENTILATION

Service or repair of a dryer does not certify the household exhaust system as:

Clean
Unrestricted
Properly sized
Properly installed
Code compliant
Fire safe

Customer is responsible for maintaining the household dryer exhaust system.

Restricted ventilation can cause:

Extended drying
Overheating
Component failure
Safety shutdowns
Fire hazards

INSTALLATION SERVICES

39. INSTALLATION LIMITATIONS

Unless specifically itemized, standard appliance installation does not include:

Electrical code upgrades
Plumbing repairs
Gas-line modifications
Cabinet alterations
Countertop alterations
Flooring repairs
Drywall repairs
Structural modifications

Customer is responsible for adequate utility connections and site readiness.

40. APPLIANCE FIT & ACCESS

Customer is responsible for confirming:

Appliance dimensions
Installation-space dimensions
Doorway clearance
Hallway clearance
Stairway clearance
Elevator clearance
Cabinet clearance
Safe access pathway

Company may refuse installation when the appliance does not reasonably fit or site conditions make installation unsafe.

CONSEQUENTIAL LOSS

41. FOOD LOSS

To the fullest extent permitted by applicable law, Company’s repair warranty is not insurance for food.

Company does not reimburse consequential losses for:

Spoiled food
Thawed food
Accidentally frozen food
Contaminated food
Replacement groceries

resulting from appliance malfunction except where applicable law requires otherwise.

Customer is responsible for monitoring perishable food when refrigeration performance is uncertain.

42. CLOTHING & LAUNDRY

To the fullest extent permitted by applicable law, Company does not reimburse consequential loss involving clothing or laundry that becomes:

Torn
Stained
Burned
Scorched
Shrunk
Stretched
Discolored
Wet
Otherwise damaged

because of appliance malfunction except where applicable law provides otherwise.

43. OTHER CONSEQUENTIAL DAMAGES

To the fullest extent permitted by applicable law, Company is not responsible for incidental, indirect, special, or consequential losses arising from appliance failure, including:

Lost wages
Lost income
Missed work
Business interruption
Laundromat expenses
Rental appliance expenses
Hotel expenses
Loss of appliance use

Nothing in this section excludes liability that applicable law does not permit Company to exclude.

44. WATER LEAKS & SECONDARY DAMAGE

If an appliance begins leaking, Customer should reasonably:

Discontinue use;
Shut off the water supply when possible;
Protect surrounding property; and
Notify Company.

A qualifying covered appliance failure may be repaired under the applicable warranty.

Coverage of the appliance does not automatically create responsibility for consequential damage to:

Flooring
Cabinets
Drywall
Furniture
Rugs
Personal property
Other surrounding property

except where liability cannot legally be excluded.

BUSINESS CONDUCT

45. RIGHT TO REFUSE OR TERMINATE SERVICE

Company may refuse, discontinue, reschedule, or terminate service when reasonably necessary because of:

Threats
Violence
Harassment
Abusive behavior
Unsafe conditions
Unsanitary conditions
Dangerous animals
Illegal activity
Fraud
Material misrepresentation
Nonpayment
Failure to provide reasonable access

Customer remains responsible for authorized labor already performed and applicable costs already incurred.

46. PHOTOS & VIDEO DOCUMENTATION

Customer authorizes reasonable photographs or video of:

Appliances
Components
Model/serial labels
Damage
Diagnostic findings
Repair procedures
Immediate work areas

for legitimate business purposes including:

Service documentation
Warranty verification
Quality control
Training
Insurance
Dispute documentation

Appliance-related media may also be used for marketing provided Company does not intentionally publicly display Customer’s home address or personally identifying information without appropriate permission.

47. CUSTOMER REVIEWS

Nothing in this Agreement prohibits or penalizes Customer for providing an honest review, opinion, or assessment protected by applicable law.

Company retains all rights and remedies available under law concerning:

Knowingly false statements of fact
Defamation
Fraudulent content
Threats
Harassment
Impersonation
Illegal disclosure of protected private information
Other unlawful conduct

APPLIANCES LEFT WITH COMPANY

48. STORAGE & ABANDONED PROPERTY

Appliances or Customer property left in Company’s possession may be subject to reasonable storage charges and abandonment procedures.

Company may exercise disposal, recycling, storage, lien, or other remedies only to the extent permitted by applicable law and after any legally required notice or procedure.

REFUNDS & ACCOMMODATIONS

49. REFUNDS

Diagnostic fees and earned labor are non-refundable after being performed except where:

Company expressly agrees otherwise; or
Applicable law requires otherwise.

Special-order and installed parts may be non-refundable to the extent permitted by law and applicable supplier policies.

50. VOLUNTARY BUSINESS ACCOMMODATIONS

A voluntary:

Refund
Credit
Discount
Rework
Replacement
Other accommodation

does not by itself constitute an admission of negligence, wrongdoing, or liability.

Acceptance of a refund does not automatically constitute a release of every legal claim unless Customer separately agrees to an enforceable written settlement/release.

LIABILITY & DISPUTES

51. LIMITATION OF LIABILITY

To the fullest extent permitted by applicable law, Company’s total cumulative monetary liability arising from a particular:

Diagnostic service
Repair
Installation
Warranty service
Related service transaction

will not exceed the amount actually paid to Company for the specific transaction giving rise to the claim.

This limitation does not apply where applicable law prohibits such limitation.

52. NOTICE OF DISPUTE & OPPORTUNITY TO INSPECT

Before initiating formal dispute proceedings, Customer agrees, to the extent permitted by applicable law, to provide Company:

Reasonable notice of the alleged problem; and
A reasonable opportunity to inspect the appliance and attempt resolution.

Customer should preserve the appliance, replaced components, relevant photographs, and other evidence while a dispute concerning their condition remains unresolved.

Nothing in this provision unlawfully shortens any statutory limitations period.

53. BINDING INDIVIDUAL ARBITRATION

To the fullest extent permitted by applicable law, disputes arising from or relating to:

Diagnostics
Repair
Installation
Warranty service
Payment
This Agreement
Other covered Company services

shall be resolved through binding individual arbitration in Dallas County, Texas, rather than through trial by jury, except for claims applicable law allows or requires to proceed elsewhere.

The parties waive trial by jury for claims properly subject to arbitration.

To the fullest extent legally permitted, arbitration will proceed individually and not as a:

Class action
Collective action
Consolidated action
Representative action

Either party may consult with or retain an attorney.

54. ARBITRATION PROCEDURE

Company and Customer may mutually agree in writing upon an arbitration administrator and applicable rules.

If the parties cannot agree upon an arbitrator or administrator, either party may seek appointment of an arbitrator or other relief permitted by applicable arbitration law.

Nothing in this Agreement imposes arbitration fees or procedures prohibited by applicable law.

55. GOVERNING LAW & VENUE

This Agreement is governed by:

Texas law; and
Applicable federal law.

Where arbitration does not apply and contractual venue selection is legally enforceable, venue will be in Dallas County, Texas.

56. LEGAL REPRESENTATION

Nothing in this Agreement prevents Customer or Company from:

Consulting an attorney;
Hiring an attorney; or
Obtaining independent legal advice.

Where arbitration applies, retaining an attorney does not itself eliminate an otherwise enforceable obligation to arbitrate.

57. NO CONTRACTUAL 90-DAY LEGAL CLAIM LIMIT

The warranty reporting periods contained in this Agreement determine eligibility for applicable warranty remedies.

They are not intended to unlawfully shorten the period in which a Customer may bring a legal claim.

Applicable statutes of limitation and any legally enforceable contractual limitation periods govern legal claims.

58. SEVERABILITY

If any provision of this Agreement is determined invalid, unlawful, or unenforceable, that provision will be limited or severed to the extent necessary.

The remaining provisions remain effective to the fullest extent permitted by law.

59. ENTIRE SERVICE AGREEMENT

This Master Service Agreement, together with the applicable:

Estimate
Invoice
Repair authorization
Warranty disclosure
Other specifically incorporated written terms

constitutes the applicable agreement concerning the authorized service.

A specific written term on an approved estimate or invoice may supplement this Agreement.

IMPORTANT CUSTOMER SUMMARY

By authorizing service, Customer acknowledges:

$150 House-Call / Diagnostic Fee: The standard house-call and diagnostic fee is $150 per service visit. The $150 fee is applied toward the final repair bill when the customer proceeds with the approved repair.

90-Day Repair Warranty: Qualifying repairs using Company-supplied parts include a 90-calendar-day limited warranty on the repaired component and associated Company workmanship.

Not an Entire-Appliance Warranty: The repair warranty does not cover unrelated future failures.

Sealed Systems: Sealed-system repair is not guaranteed to permanently resolve every refrigeration problem. Additional leaks, restrictions, contamination, manufacturer defects, or compressor failures may subsequently appear.

OEM Parts Not Required: Company may use OEM, aftermarket, used, refurbished, remanufactured, universal, recovered, superseded, cross-model, or reasonably compatible parts.

Customer Parts: Customer-supplied parts carry no Company parts warranty unless expressly stated otherwise.

50% Deposit: Company may require a 50% deposit before ordering parts or beginning repair.

External Conditions: Household electrical, plumbing, drainage, dryer ventilation, pests, improper installation, relocation damage, misuse, overloading, and unrelated component failures are excluded where applicable.

Consequential Loss: Food, laundry, lost income, loss of use, and similar consequential losses are excluded to the fullest extent permitted by applicable law.

Disputes: Covered disputes are subject to binding individual arbitration in Dallas County, Texas to the fullest extent permitted by applicable law.

Used Appliance Purchases: Pre-owned appliance purchases are governed by a separate Pre-Owned Appliance Sales Agreement & 30-Day Limited Warranty and are not governed by this Service Agreement.

CUSTOMER ACKNOWLEDGMENT

By scheduling service, authorizing diagnostics or repairs, approving an estimate, electronically accepting these terms, or submitting payment after being given an opportunity to review this Agreement, Customer acknowledges and agrees to this Master Service Agreement & Liability Policy.

Urban Brothers Appliance Repair LLC

Phone: (469) 720-3885
Email: UrbanBrothersLLC@gmail.com
Website: www.urbanbrothersappliancerepairtx.com